FAQ

1. How does Shastha Pickup Specials work?
Browse our combo boxes, rice, millets and coffee, place your order online, pay via Zelle, and pick it up from our San Jose location over the weekend. No shipping charges, no waiting on couriers, just fresh products ready when you arrive.

2. Where do I pick up my order?
Shastha Foods, 2205 Ringwood Avenue, San Jose, CA 95131.

3. When can I pick up my order?
Pickups are available on weekends: [Friday,Saturday,Sunday 10:00 am – 06:00 pm ]. Please come within your selected pickup window so your order is ready for you.

4. What is the cutoff to order for this weekend’s pickup?
All orders must be submitted at least one day in advance.

Friday Pickup: Order by Thursday, [7:00 PM]
Saturday Pickup: Order by Friday, [7:00 PM ]
Sunday Pickup: Order by Saturday, [7:00 PM]

5. How do I pay?
We accept payment through Zelle. Send the order total to latashrikant@shasthafoods.com (or scan the QR code on our Payment Terms page) and include your Order ID in the memo. You’ll receive a confirmation email once we’ve verified your payment. [Add if true: “We also accept card/cash at pickup.”]

6. Is my order confirmed as soon as I place it?
Your order is confirmed once we’ve verified your Zelle payment and sent you a confirmation email.

7. What do I need to bring at pickup?
Just your name and Order ID (from your confirmation email). If someone else is picking up for you, share the Order ID with them.

8. What if I can’t make it this weekend?
Let us know as soon as possible by calling (408) 501-7801 or emailing Contact@Shasthafoods.com. We can hold your order for the next weekend pickup. Orders not collected within [two weekends] may be cancelled [with/without refund].

9. Can I change or cancel my order?
Yes, contact us before [the order cutoff] and we’ll update or cancel it. Once orders are packed for the weekend, changes may not be possible.

10. Can I customize a combo box?
Yes. Our Homely Specials (Build Your Own) box lets you choose your own items. For other boxes, add any special requests in the “Add a note” section at checkout and we’ll do our best to accommodate.

11. Do you take orders for functions or festivals (e.g. seer items)?
Yes. For larger or event orders, please give us [2–3 weeks] notice so we can arrange fresh stock. Mention your event date and preferred pickup date in the order notes, or call us directly.

12. How can I contact you?
Call (408) 501-7801 or email Contact@Shasthafoods.com. We’re happy to help with orders, pickups and product questions.